Good use of social media (Charter)

Okay, I am neither endorsing or denouncing Charter Cable (I’ll leave that to you!), but I do use it (have to have the high speed, you know). A few days ago I posted (tweeted) about how bad my network/reception was in my area. I had considered calling, but I just hadn’t gotten around to it — end of the day & too tired. I wasn’t expecting anything — it was just a vent.

Within a day(!) , I received this tweet back from
Umatter2Chtr2
:@georgiawebgurl (yep, that’s me @twitter and also google buzz) What’s been going on with your net connection? If you DM your Name/Phone# we can take a look at it for you.

He even followed up the next day (although my connection was fine by then). Now, I don’t know about you, but I think that is kind of a cool use of technology and it seems much better than the 1-800 service!

You can follow @ http://twitter.com/Umatter2Chtr2

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